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Claim and Recover When Incidents Occur

We help you navigate challenging scenarios in claims and recovery situations — supporting your resilience and growth throughout the risk lifecycle.

How can I get the maximum payment from my insurance program for a claim? How can I implement a resilience program to recover from an event quickly? What does the claims process mean for my organisation’s risk lifecycle?

By understanding your risks, structuring an effective insurance program, and continuously improving your risk profile, your organisation should be well-positioned if a challenging scenario arises.

When you do find yourself in a claims and recovery situation, Marsh’s Advisory specialists can serve as your trusted advisers to help you get the maximum payment from your insurance program for a claim.

We are also by your side to plan and execute a resilience program to help your organisation rebound quickly.

During this crucial stage of the risk lifecycle, we can provide:

  • Claims Management Model: We can help you understand the claims you processed in the past and the claim payment outcome you should expect to receive from an insurer.
    • Claims Management: We provide specialist expertise and market-leading innovations to help you proactively manage and resolve claims.
  • Predictive Claims Analytics: We collaborate with you to identify which claims are outliers, especially claims that remain open and have the potential to become large without active management, and can connect you with our claims specialists so they can work with you on resolution.

We are a trusted adviser in the face of change, helping clients better anticipate future challenges and capitalise on emerging opportunities through proactive risk advice that builds resilience and confidence.

Using Marsh’s globally consistent approach and proprietary technology, we will work with you to develop a strategy that aligns with your business objectives, effectively manages critical exposures, and helps keep your organisation resilient throughout the risk management lifecycle. 

This publication is not intended to be taken as advice regarding any individual situation and should not be relied upon as such. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Marsh shall have no obligation to update this publication and shall have no liability to you or any other party arising out of this publication or any matter contained herein. LCPA 23/378

Marsh Pty Ltd (ABN 86 004 651 512, AFSL 238983) (“Marsh”) arrange this insurance and is not the insurer. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). JGS is part of the Marsh group of companies. Any advice in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) which is a related entity of Marsh. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from JLT Risk Solutions on request. Full information can be found in the JLT Risk Solutions Financial Services Guide.”