Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices at Marsh.

The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorized to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on our parent company, Marsh & McLennan Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Mykoly Pymonenko street, Building 13,

entrance 5, Kyiv 04050, Ukraine

Marsh.Ukraine@marsh.com

+38050 475 90 97

Terms of Engagement

The general conditions under which Marsh offers its services are defined in the relevant service agreements. All conditions are discussed with the client before entering into a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive details.

About Insurance and Reinsurance broker in Ukraine

Representative office «Marsh Europe S.A.», registered in accordance with the legislation of Ukraine, insurance and reinsurance broker.

Registration number 26254436

Mykoly Pymonenko street, Building 13,

entrance 5, Kyiv 04050, Ukraine

The Сompany has professional indemnity insurance.

Representative office "March Europe S.A." is included in the State Register of Insurance and Reinsurance Brokers.

https://bank.gov.ua/ua/supervision/nonbanks/registers-lists

Extract on inclusion in the register of insurance and reinsurance brokers.

Intermediary services in insurance (reinsurance).

In accordance with Clause 54 of Chapter 5 of Section II of the Regulation on the Registration of Insurance and Reinsurance Brokers and the Conditions for Intermediary Activities in the Insurance Sector

An Insurance and reinsurance broker can provide the following intermediary services (works) in insurance (reinsurance) collectively or separately, namely:

1) determination of the client's needs in obtaining insurance (reinsurance) services, risk analysis and search for acceptable conditions for placing the client's risks in insurance (reinsurance);

2) advertising and/or conducting marketing, advertising and other preparatory activities aimed at concluding insurance (reinsurance) contracts, providing information on the terms of the insurance (reinsurance) contract, including the provision of intermediary services that did not lead to the conclusion of such contracts;

3) provision of expert - information and consulting services in the field of insurance (reinsurance);

4) advising the client on concluding an insurance (reinsurance) contract, activities related to the preparation, conclusion and execution (support) of insurance (reinsurance) contracts;

5) preparation, development of the terms of the insurance (reinsurance) contract;

6) conclusion and execution (support) of an insurance (reinsurance) contract, preparation of documents and calculations regarding the payment of insurance (reinsurance) premiums;

7) conclusion of insurance (reinsurance) contracts, including receipt and transfer of insurance (reinsurance) premiums;

8) work related to the execution (support) of insurance (reinsurance) contracts regarding involvement in the assessment of insurance risk and the probability of occurrence of an insured event;

9) work related to the execution (support) of insurance (reinsurance) contracts regarding the analysis of the amount of losses, the organization of settlement of losses and the preparation of necessary documents;

10) work related to the execution (support) of insurance (reinsurance) contracts regarding the receipt and transfer of insurance (reinsurance) payments and insurance (reinsurance) indemnities.

An Insurance and reinsurance broker does not own, directly or indirectly, independently or jointly with other persons 10 or more percents of shares/stakes in the authorized capital of an insurer (reinsurer).

No any Insurer (reinsurer) owns, directly or indirectly, independently or jointly with other persons 10 or more percent of shares/stakes in the authorized capital of a broker.

Insurance and Reinsurance Broker, providing professional intermediary services, has experience working with local companies. Marsh Company, an international insurance and reinsurance broker, has experience in placing risks in the global reinsurance markets of Europe (such as Lloyd’s), Asia, etc.

Partners of Marsh company in Ukraine and Reinsurers

Partners

Reinsurers