Agfa HealthCare Damage Assistance Program

Overview

The Agfa HealthCare Damage Assistance Program (DAsP) can help you avoid unexpected repair or replacement costs associated with your Agfa HealthCare portable detector. A fixed annual fee and minimal copayment requirement provide you with the peace of mind of knowing you can depend on your portable detector — and possibly cut-down on costly surprises if your device is dropped or damaged by liquid.

Eligibility

DAsP coverage may be purchased as an add-on to an Agfa HealthCare Service Maintenance Agreement at the time of purchase acquisition. Please note that the detector warranty extension does not include DAsP insurance coverage. DAsP coverage is an optional, but highly recommended, separate purchase.

Property Covered

The DAsP program extends coverage for direct physical loss to your direct radiography (DR) panel or detector caused by a covered peril while the unit is in your care, custody, or control.  Coverage includes technical phone support and onsite labour for your detector.

Perils Excluded

• Damage arising from the following factors are not covered: intentional damage; wear and tear, marring or scratching; flood on premises; earthquakes; volcanic action; sewer backup; water below the surface; war and military action; orders of civil authorities (for example, seizure, confiscation, destruction or quarantine of property); nuclear reaction or radiation; contamination or deterioration (for example, corrosion, decay, fungus, mildew, and mould); pollutants; faults or defects or errors whether negligent or not in planning, zoning, surveying, siting, grading, compacting, land use, or development, or the design, blueprint, specification, workmanship, construction, maintenance, installation, renovation, remodelling or repair of property, including the materials used in the construction, remodelling or repair; man-made electrical currents, including surges or arcing; and temperature or humidity (for example, dryness, dampness, humidity or changes in or extremes of temperature), Criminal, fraudulent, dishonest, or illegal acts of you or your employees. Missing property where the only proof of loss is unexplained or mysterious disappearance.
• Mechanical breakdown is covered if detector is installed, equipped, and maintained as recommended and inspected monthly.
• Additional repairs, adjustments, or troubleshooting of any other DR component, or lost revenue from downtime, is not covered.

Note: DAsP insurance does not include coverage for replacement of batteries. Batteries are consumable items excluded from the supplier’s warranty. The battery life can depend largely on whether the customer follows the instructions about charging the batteries.

Terms and Conditions

Annual cost for DAsP coverage is US $5,000.

Copayments for covered claims: US $5,000 copayment applies for each claim of damage due to an accidental drop; US $10,000 copayment applies for each claim of liquid damage.

In the event of a claim, a contingent purchase order must be provided to Agfa HealthCare when reporting the claim requesting a replacement for a damaged panel. If it is determined that the panel was damaged by liquid or an accidental drop covered by this program, the applicable copayment amount will be charged at that time, using the contingent purchase order.

Notification of a damage claim must be made within ten days of the loss. Written proof of the damage is required when submitting a claim.

For more information, please contact your Marsh licensed insurance broker:

Email: DAsP@marsh.com

The DAsP insurance program is brokered by Marsh USA Inc. for US transactions and Marsh Canada Limited for Canadian transactions.  The DAsP@marsh.com address is a monitored by licensed Marsh insurance brokers in the US and Canada. The entire program is administered by Marsh Canada Limited. 

This insurance program is underwritten by Everest National Insurance Company.

The information provided above is only a general outline of coverages available. For exact terms, definitions, limitations, and exclusions, please speak with your licensed Marsh insurance broker, or refer to the policy wording. A copy of the policy program is available upon request. All questions and applications for insurance should be directed to Marsh. This is not a solicitation by Agfa HealthCare to sell insurance.