⚠

External site link – Confirmation

You are leaving Marsh Japan's website.  Marsh Japan has provided this link for your convenience, but assumes no responsibility for the content, links, privacy policy or security policy of the website.

Do you wish to leave our website?

Skip to main content
Marsh logo

Specified Dispute Resolution Organization Contracted

Specified Dispute Resolution Organization Contracted with Marsh Broker Japan, Inc.

As of October 8, 2020

1. Marsh Broker Japan’s consultation, contact, and complaint hotline

 If you have a consultation, inquiry, or complaint regarding our business, please contact us at the number indicated below.

Hours: 9:00 a.m. – 12:00 noon and 1:00 – 6:00 p.m. daily, excluding Saturdays, Sundays, holidays, and the New Year’s period.

Telephone: 03-5334-8290

If an accident occurs, please contact your insurance company or Marsh Broker Japan.

2. Specified Dispute Resolution Organization Contracted with Marsh Broker Japan

Marsh Broker Japan has entered into a Master Procedural Agreement with the Insurance Ombudsman Association, a specified dispute resolution Organization stipulated by law. If you are unable to resolve a dispute with Marsh Broker Japan, you can petition for resolution with the Association. Please refer to the website below for details.You can reach either by phone or via website.

Insurance Ombudsman

Hours: Hours: 9:00 a.m. – 12:00 noon and 1:00 – 5:00 p.m. daily, excluding Saturdays, Sundays, holidays, and the New Year’s period.

Telephone: 03-5425-7963

Website: www.hoken-ombs.or.jp/

3. Insurance Ombudsman

The Insurance Ombudsman Association is a specialized organization established to fairly, neutrally, easily, and quickly resolve complaints relating to insurance business and problems between customers and insurance businesses.

The Association seeks suitable resolutions by making requests to businesses regarding the complaints it receives in accordance with the law. If the problem cannot be resolved by the parties, Alternative Dispute Resolution (ADR) is conducted by a consumer consultant or legal expert.

The scope of complaints and problems handled by an insurance ombudsman is limited to those issues regarding the business of companies that have entered into agreements with the insurance ombudsman. Currently, the main businesses that have entered into agreement with insurance an ombudsman are foreign-affiliated non-life insurance companies and insurance brokerages.

For further details, please refer to the following website.

www.hoken-ombs.or.jp/