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Risk in Context Podcast: Unravelling complex supply chains through a data-driven visibility strategy

In this episode Marsh leaders discuss some of the challenges that could impact supply chains and actions that organisations should consider to more accurately map their supply chains and identify and address specific risks.

Today’s long, complex, and interconnected supply chains are increasingly exposed to issues — ranging from natural catastrophes to political risks — that could lead to significant and costly disruptions. And while most organisations are aware of the vulnerability of their supply chains, lack of proper visibility into the entire ecosystem is often hindering them from identifying weaknesses and taking action to become more resilient.

Aside from the operational impacts of delays, shortages, and other disruptions, supply chain challenges can have a considerable reputational impact, underscoring the importance of uncovering and addressing risk issues. While manually mapping out supply chains and uncovering connections has been a long and taxing process, today’s advanced technologies can help organisations find hidden suppliers and identify vulnerabilities that need to be mitigated.

In this episode of Risk in Context, Robert Cooper, Growth Leader within Marsh's Credit Specialties Practice in the UK, speaks with John Davies, the Commercial Director for Marsh McLennan’s Sentrisk, Cathy Cyphus, Marsh's Head of Risk, Resilience, and Technology for the UK, and Tushar Narsana, Partner within Oliver Wyman and Head of Supply Chain for North America. They discuss some of the challenges that could impact supply chains and actions that organisations should consider to more accurately map their supply chains and identify and address specific risks.

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Key takeaways

Complexity increases the risk of disruption

Today’s extremely complex supply chains face significant risks that can disrupt the flow of goods. Lack of visibility into the entire supply chain, including tier three suppliers, can lead to challenges identifying short-term, structural, and strategic risks. 

Increased visibility can uncover reputational minefields

Unknown unethical practices by third-party suppliers and evolving regulations pose significant reputational risks, underscoring the importance of comprehensive supply chain mapping to gain visibility into suppliers and their practices and properly address potential risks.

Technology helps increase supply chain visibility

AI-fueled technology can complement human-led processes and help organisations uncover suppliers hidden deep in their supply chain, allowing them to identify exposures and interconnections between suppliers that could lead to costly disruptions.

About our speakers

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Robert Cooper

Growth Leader, Credit Specialties

  • United Kingdom

Robert Cooper is the Growth Leader within Marsh’s Credit Specialties in the UK, where he is responsible for all growth activity across product lines of trade credit, political risk, structured credit, and surety. His responsibilities include devising strategies to expand existing client relationships and developing new opportunities with prospective clients. He is also focused on driving the implementation of new credit specialties products and solutions to meet the ever-evolving needs of businesses. 

Catherine Cyphus

Catherine Cyphus

Head of Risk, Resilience, and Technology

  • United Kingdom

Based in London, Catherine Cyphus leads the Risk, Resilience, and Technology Advisory team for the UK. She specialises in operational resilience, crisis management, and business continuity. As a risk and resilience professional, she has experience building resilience capability within organisations across the UK, Europe, and Australia.

John Davies

John Davies

Commercial Director, Marsh McLennan Sentrisk

  • United Kingdom

John Davies has global experience leading teams and solving complex client challenges. Prior to becoming Sentrisk Commercial Director, he held Marsh leadership roles in client management, risk management consulting, risk analytics, and claims.

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Tushar Narsana

Head of Supply Chain, North America, Oliver Wyman

  • United States

Tushar Narsana is a Partner within Oliver Wyman’s Chicago office and the Head of Supply Chain for North America. He has more than 20 years of experience in strategic planning, operational improvement, supply chain management, M&A and process/organisational design within the industrial products, aerospace, CPG, and high-tech industries.

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