Claims Advocacy Services

Providing advice and guidance throughout the entire claims process, from preliminary strategy advice to the notification and negotiation process to claim resolution.

Marsh’s Claims Solutions team is comprised of 800 expert claims professionals — including loss adjusters, advocates, forensic accountants, and specialist representations and warranties (R&W)/warranty and indemnity (W&I) insurance claims teams — across more than 40 countries. We have the expertise and global reach to handle complex claims effectively.

We are dedicated to achieving the best outcomes for our clients and work tirelessly to minimise the impact of a claim on your business, saving you time and money.

Core claims management services

We offer an extensive range of claims management, negotiation, and resolution services to help clients navigate the complexities of insurance claims.

Our core claims services are included in our placement remuneration for R&W/W&I insurance, specific tax insurance, and related transactional risk insurance policies placed by Marsh. Our global team of dedicated transactional risk claims specialists provides expert advice and guidance throughout the entire claims process, from preliminary strategy advice, through the notification and negotiation process, and ultimately to the resolution of the claim. From initial strategy advice to claim notification to resolution, we are with our clients every step of the way.

Bespoke claims advocacy services

In addition to our core claims services, we offer tailored services through our specialist advocacy and coverage teams to address specific claims scenarios.

Our specialist teams include:

Complex Claims and Disputes Team: Comprised of claims advocates with extensive experience in resolving insurance disputes and securing payments for complex claims.
Forensic Accounting Service: Consisting of expert accounting professionals who can identify and analyse revenue exposures, quantify and assess complex M&A losses, and assist in their recovery.

Our specialist support is available to assist with:

Detailed analysis and advice on maximising coverage opportunities as the claim progresses, including assistance in corresponding with insurers.
Guidance on your obligations when taking steps related to the underlying loss to avoid jeopardising your coverage under the policy. This includes advice relating to situations such as third-party or seller settlements, negotiations, or conflicts with the sale and purchase agreement.
Quantification of the claim, especially in cases requiring complex valuation or third-party liability calculations.
Negotiation of complex and disputed claims with insurers regarding coverage and quantum issues. Our goal is to reach a quick and cost-effective resolution while minimising external legal costs associated with disputed insurance claims.