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CrowdStrike Software Update Outage

A CrowdStrike software update caused outages for Microsoft Windows users worldwide. Reach out to your usual Marsh contact or a regional cyber specialist if impacted.

A CrowdStrike software update caused outages for millions of users of Microsoft Windows devices worldwide.

If you believe the outage has impacted your business, we urge you to reach out to your Marsh contact or one of our cyber specialists as soon as possible.

Here are the ways we can help if you may have been directly or indirectly impacted.

Insurance coverage/recovery
  • Submitting a notice of circumstance or claim against your cyber insurance and other relevant policies.
  • Reviewing your current cyber insurance and related policies.
  • Identifying specific operational impacts and tracking actual costs incurred.
Event management
  • Engaging technical assistance for your organisation, your customers, or your upstream customers.
  • Supporting crisis management and communications.

We will continue to monitor the situation and will keep you apprised of further developments.

Webcast replays

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Replay: Strengthening resilience following the July 19 global tech outage

Click through the play bar to view and jump to specific chapters.

Replay: Ongoing Risk Implications of the Global Tech Outage

View for a recap of a series of client discussions Marsh held on July 25 and July 26.

Contact information

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Zi Lim

Senior Vice President, Principal, Head of Claims, Hong Kong & Macau

+65 98370851

zi.lim@marsh.com

Tim Percival

Head of Cyber Advisory, Asia

Sean Letz

Asia Cyber Leader

+65 91011306

sean.letz@marsh.com

Salomé Santos

Cyber Product & Claims Leader, Europe

+351 (913) 869360

salome.santos@marsh.com

Florian Saettler

Head of Cyber Incident Management, Europe

+49 (1520) 1622220 

florian.saettler@marsh.com

Gamze Konyar

Head of Cyber, SVP, Europe

+49 (0)152-01622253

gamze.konyar@marsh.com

Nelia Argaz

Risk Consulting Leader, Europe

+34 (672) 426740

nelia.argaz@marsh.com

Gregory van den Top

Risk Consulting Leader , Europe

+31 (6) 12568971

gregory.vandentop@marsh.com

Kamlesh Dayalani

Practice Leader, Marsh Claims Solutions, Middle East Senior Claims Advocate

+971 (50) 7851958

kamlesh.dayalani@marsh.com

Akshara Sharma

Vice President, Liability Claims Advocacy

+91 9152020460 
akshara.sharma@marsh.com

Gerrit Snyman

Claims Advisor

+27 (11) 0607850

gerrit.snyman@marsh.com

Simon Bell

Managing Director, Cyber Practice Leader, India, Middle East and Africa

+971 (50) 4501935

simon.bell@marsh.com

Cyber incident reporting

+1 213 656 0333

cyberincident@marsh.com

Edson Villar

Cyber Risk Consulting Leader, LAC

+51 989 069 645

edson.villar@marsh.com

Holly Medforth

Head of Cyber Specialty, LAC

+44 7867907590

holly.medforth@marsh.com

Cyber claims notifications

Harry Stratford

Claims Examiner, Advocacy

+61 (459) 253 193

harry.stratford@marsh.com

Lara Courtice

Acting Head of Cyber Claims

+61(427) 730 894

lara.courtice@marsh.com

Gill Collins

Head of Cyber, Marsh McLennan Pacific and Head of Cyber Advisory and Cyber Incident Management, Marsh Pacific

+61 (414) 486188

gill.collins@marsh.com

Brylee Jaghbir

Head of Cyber, Marsh Specialty, Pacific

+61 (406) 429 235

brylee.jaghbir@marsh.com

Cyber claims notifications

Holly Waszak

Head of Cyber Claims Advocacy

+44 (7385) 012335

holly.waszak@marsh.com

Kelly Butler

UK Cyber Practice Leader

+44 7379 077 234

kelly.butler@marsh.com

John Scordo

Managing Director, Cyber Claims Advocacy Leader

+1 917 208 2890

john.scordo@marsh.com

Mark Massey

Managing Director, FACS, Claim Solutions

+1 415 218 2708

mark.massey@marsh.com

Jeff Hall

Vice President, FACS

+1 646 537 5001

jeffrey.s.hall@marsh.com

Rachel Lavender

Regional Cyber Brokerage Leader, US & Canada

Ruby Rai

Cyber Practice Leader, Canada

+1 647 220 2871

ruby.rai@marsh.com

Meredith Schnur

Cyber Practice Leader, US & Canada

+1 404 434 2204

meredith.schnur@marsh.com

CrowdStrike outage event coverage and recovery resource guide

This guide is designed to help facilitate your organization’s insurance recovery from the CrowdStrike outage event.

CrowdStrike cyber claim preparation and financial recovery

Our forensic accounting and claims specialists can help you identify financial impacts, key cost categories, and actual costs to advocate for optimal insurance recoveries.