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Post-loss damage assistance and business recovery management: Hurricanes and tropical storms

Our team of professionals can respond anywhere in the US within 48 hours of an incident with proactive, on-the-ground support to help you manage your crisis.
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Recovery from a hurricane or tropical storm can be essential to your company’s finances, operations, and overall success. Marsh’s Forensic Accounting and Claims Services (FACS) Practice can help your company — no matter the industry — work through the vast number of claims-related issues that may follow a hurricane or tropical storm.

Our team can respond almost anywhere in the world within 48 hours of a loss event to provide you with proactive, on-the-ground support to help you manage the crisis so you can resume operations as quickly as possible.

After major hurricanes — such as Helene, Debby, Beryl, and Ian — our consultants helped prepare hundreds of complex claims for clients totalling multi-billions of dollars.

During the stressful time following a catastrophic event, our team of specialists provides the claims leadership and other resources to help you focus on employees and community, mitigate losses, and be able to recover and return to business as quickly as possible. We can also help you meet your post-loss recovery objectives.

Catastrophic event insurance claims 

Hurricanes and tropical storms can have far-reaching implications for your company if you operate in an affected region or rely on a supply of inputs, goods, or services from impacted areas. We can help manage your insurance claims and coordinate with your insurance broker’s advocacy team, so you can focus on assisting your people and running your business.

Our services include post-event loss analysis of: 

  • Property damage
  • Extra expense
  • Business interruption
  • Contingent business interruption 
  • Service interruption
  • Supply chain disruptions

To help expedite claims, you can use Marsh’s FACSConnect to share information, manage documents from start to finish, and review and provide comments. This online tool enables you to share information with Marsh, insurers, adjusters, and other claims stakeholders as needed. FACSConnect is highly customisable and allows you to set access privileges per user. 

Claims project management and claims engineering 

Large casualty and property losses following a hurricane or tropical storm can be extremely complex from a data as well as a stakeholder standpoint. Complex claims management issues may exceed the scope of your resources and capabilities, particularly if the loss occurred in a location where you are not familiar with local regulations, procedures, and customs.

Marsh claims project managers can travel to loss sites worldwide and assist in managing clients’ claim processes with stakeholders, including home office and local personnel, repair contractors, and loss adjusters. They can provide timely progress reports of claims and identify critical claims issues that need to be resolved — potentially before they develop into challenges that could delay your recovery.

Additionally, Marsh claims engineers and other specialists can help establish the scope and values of property damage. These specialists can help separate the hurricane or tropical storm damages from maintenance or related repair upgrades, which may or may not be insurance recoverable. Our claims engineers can work with you to help address a multitude of issues, such as code upgrades, changes in technologies, and actual versus hypothetical baseline schedule analysis.

We can also help you identify damage scope issues that may not be evident to your insurer or the adjustment team. These efforts can help you improve recovery efforts and reduce losses, allowing you to dedicate resources to the well-being of your employees and to resuming operations.

Forensic Accounting and Claims Services Practice personnel 

Our team brings global insight to local challenges, using consistent protocols and practices for post-loss analysis, claims project management, and claims engineering. Our senior practitioners have spent an average of 25 years in forensic accounting and claims services, with extensive experience in insurance loss accounting, valuation, and insurance policy formats and requirements. Clients also have access to Marsh’s extensive capabilities in insurance policy coverage interpretation and claims advocacy.

Our reputation for integrity with insurers and familiarity with the adjustment process provide a distinct advantage to our clients in helping to optimise their claim recovery and reduce the time for receipt of settlement.

For more information about how our Forensic Accounting and Claims Services Practice can help you, please speak to your Marsh representative or click here to contact us.

Visit our Hurricane Resource Centre

If your organisation is affected by a hurricane or tropical storm, we can help you manage business interruption, prepare insurance claims, and support employees.

Learn more

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