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Governance

Sound corporate governance principles, acting with integrity, and maintaining the trust of our shareholders are among our most important values and practices at Marsh.
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The information contained within the Marsh public website is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorized to provide.

Annual Reports & Meetings

Global results of our financial performance are shared on our parent company, Marsh & McLennan Companies, website. You can find an overview of the latest news, financial results, shareholder and stock information, annual reports and meetings on the investors page.

Company Information

Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. Marsh & McLennan Companies also include global leaders Guy Carpenter, Mercer, and Oliver Wyman.

In Belgium, our company is registered at the Crossroads Bank for Enterprises as Marsh N.V./S.A. under registration number 0403276906. For more information, please visit the Crossroads Bank for Enterprises website.

In addition Marsh N.V./S.A. is authorised and regulated by the Financial Services and Markets Authority. Our registration number is 014192A. For more information please visit the Financial Services and Markets Authority website.

Handling of Complaints

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

A complaint can be made in writing, by telephone or in person. Complaints should be directed to your usual Marsh contact in the first instance. Alternatively you can address your complaint to:

Marsh SA/NV,
Herrmann-Debroux / Herrmann-Debrouxlaan 2,
B-1160 Brussels, Belgium
MarshBelgium.Feedback@marsh.com.

Should you remain dissatisfied with the way we resolve a complaint, you have the right to address your complaint to:

Belgian Insurance Ombudsman,
Ombudsman des Assurances – Ombudsman van de Verzekeringen,
Square de Meeûs / de Meeûssquare 35,
1000 Bruxelles/Brussel, Belgium.
Tel. +32 (0) 2 547 58 71.
Email: info@ombudsman-insurance.be

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator.

Terms of Engagement

The general conditions under which Marsh offers its services is defined in the terms of engagement (French version Dutch version)and sometimes in a personalized service level agreement. A copy of these documents is provided to the client prior to entering a contract with Marsh.

Please note that the conditions that apply to you might be different depending on the country you do business in and the services that are offered to you. Please contact us or your local Marsh representative if you wish to receive another copy of the conditions that apply to your situation.